Click on the zip folder to open it in your Downloads. The zip folder will appear at the bottom left corner of your screen.From the "For your safety page" after clicking the Download File button, click Save to save the zip folder in your Downloads or a different location on your PC.Refer to the Open and Understand the "Read Me Second-Data Guide" File section for instructions on how to view and understand the information in your individual download files.Double click on each file to open and review your personal information.Double-click on the extracted folder to access individual files.Note: Since passwords are randomly generated and contain special characters, copy the password from the e-mail or SMS and paste it into the "Enter Password" text box. Enter the download file access password you received in the SMS (or e-mail if you don't have an SMS capable device).Right click on the zip folder and scroll to 7-Zip and click Extract To… The zip folder will appear in your Downloads.When the "Download is completed" pop-up appears at the bottom of the screen, click on Open Folder.From the "For your safety page" after clicking the Download File button, a pop-up will appear at the bottom of your screen.Ĭhoose your browser below to view instructions: Note: Since your download file is password-protected, you must have Zip-7 file archiver software to successfully download your file onto a Windows or Macintosh computer. Next, follow the instructions below for extracting and opening the file on your specific device type and browser. If you selected JSON or CVS as the file format, tap Download file on the "For your safety" page.Refer to ' Open and Understand the "Read Me Second-Data Guide" File' section for instructions on how to view and understand the information in your individual data categories. When the file is opened, you will see one XLSX file with a unique worksheet tab for each of the personal data categories, including the two Read Me files. The Excel files can be opened with Microsoft Office, OpenOffice or Google Sheets and you will need the provided password to open the file. EXCEL File Format: If you selected the Excel file format, click Download File on the "For your safety" page:.Enter the code and tap or click Continue. You will receive the authorization code via SMS.On the "Your File is Ready Page", tap or click Continue.Click the click here link in the green banner on the top of the page: You will land on the "Know What you Share with Us" page.If you requested your download file via our dedicated privacy toll-free number at (800) 333-3972, you will be presented with the below sensitive information attestation page. If you requested your data online, please skip to the next step.Sign in using your mobile number/User ID and password.In the "Which Verizon Service Do You Use?" section, select your type of Verizon service.Follow the link in the message to sign in to the Verizon Privacy Dashboard. If you don't have an SMS-capable device, you'll just receive an email. When your download file is ready we will notify you by SMS (text message) and email.Additionally, if you requested an advanced download via the Toll Free number, the message will include a link to the Verizon Privacy Dashboard screen with a sensitive information consent. Learn how to request your file access/extraction password.īelow are examples of what your message will look like depending on which one you get. Note: If you lost the file access/extraction password you can request for it to be resent to you using the Verizon Privacy Dashboard. Additionally, you will receive a separate e-mail with a password to extract your file. If you don't have a SMS capable mobile device, you will receive a "Your Verizon Download File is Ready" e-mail with a link to the Verizon Privacy Dashboard.Please note: your file will expire from the Verizon Privacy Dashboard within 15 days from "Your File is Ready" notification and if not downloaded within that period, you will have to initiate a new data download request. You will receive a separate SMS and an e-mail informing you that your download file will be available for download for next 15 days and providing a link to the Verizon Privacy Dashboard. If you have an SMS capable mobile device, you will receive a text message that your file is ready for download and the password to extract your file.Below is an overview of how to download and view your information. It may take us up to 45 days to gather your information. You can use the Verizon Privacy Dashboard or our dedicated privacy toll-free number (800) 333-3972 to request a download of your personal information under the CCPA.
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